In 2005 we published our first Customers in Britain review of attitudes towards customer service and loyalty in Britain, in partnership with global panel experts Research Now.

Firebrand’s survey has become the acknowledged annual benchmark of public attitudes in this arena. Customers include Ofgem, PwC, BP, Which, OFCOM and Citizens Advice.

Nationally representative samples of 1000 adults each year provide statistically reliable indices invaluable to any organisation operating in the service sector.

We now additionally supply clients with a great pack of infographics to convey the main trend stories. In your full report package you also get a 40-slide main trends report and full data access via our interactive analytics tool. We also provide full access to all data since 2005.

Offer price to 31st August:   £495 ex VAT

Price from 1st September:     £695 ex VAT

Contact us for an example infographic, survey method and detailed contents, or SIMPLY PLACE YOUR ORDER NOW by email, phone or the form below. Payment by all major cards or BACS is accepted.

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