In 2005 we published our first Customers in Britain report of attitudes towards customer service and loyalty in Britain, in partnership with global panel experts Research Now (Dynata), and Survey Mechanics.

Today, Firebrand’s survey has become the acknowledged annual benchmark of attitudes towards customer service.

The report’s clients have included Ofgem, OFCOM, BP, HSBC, Which, and Citizens Advice.

Nationally representative and matched samples of 1,000 adults each year provide statistically reliable indices invaluable to any UK organisation.

We now additionally supply clients with a great pack of 10 infographics (example below) capturing the main trend stories. In your full report pack you will receive a 50-slide trends report and full data via our interactive analytics tool, plus (on request) access to all back-data.

Price from 01Aug: £695 ex VAT

*NEW* Add personalised report/debrief: ONLY +£100
*NEW*: Buy 3-year subscription: £395 x 3 ex VAT

Contact us for a free method and contents overview, or order a full report direct by email, phone or via the form below.

**NEW FOR 2020: a set of topical questions exploring attitudes and behaviour since the COVID-19 lockdown.


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