In 2005 we published our first Customers in Britain report of attitudes towards customer service and loyalty in Britain, in partnership with global panel experts Research Now.

Firebrand’s survey has become the acknowledged annual benchmark of attitudes to customer service. The report has been trusted by Ofgem, BP, Which, OFCOM and Citizens Advice and others.

Nationally representative and matched samples of 1000 adults each year provide statistically reliable indices invaluable to any organisation operating in the service sector.

We now additionally supply clients with a great pack of infographics (example below) capturing the main trend stories. In your full package you also receive a 40-slide trends report and full data access via our interactive analytics tool, plus access to all data since 2005.

Offer price to 31st May: £495 ex VAT
Price from 1st June:     £695 ex VAT

Contact us for a free method and contents overview, or order a full report direct by email, phone or using the form below.

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