Thoresen Review: defining public services for the most disadvantaged.
The Thoresen Review took a comprehensive look at how the UK provides people with personal finance guidance – especially those least able to make well-informed decisions. Firebrand designed and led a substantial evaluation of a new pilot service, working with a range of associates to deliver a comprehensive feedback programme.
We talked extensively with service users in poorer communities, with industry experts, with the general public and with the contractors providing service, later validating our findings through a series of large scale quantitative studies.
Our work is quoted widely in the Government’s published report. The Thoresen Review later led to the formation of www.moneyadviceservice.org.uk