Thoresen | Firebrand Insight case study

Thoresen Review: defining public services for the most disadvantaged.

Financial Services


The Thoresen Review took a comprehensive look at how the UK provides people with personal finance guidance – especially those least able to make well-informed decisions.  Firebrand designed and led a substantial evaluation of a new pilot service, working with a range of associates to deliver a comprehensive feedback programme.

We talked extensively with service users in poorer communities, with industry experts, with the general public and with the contractors providing service, later validating our findings through a series of large scale quantitative studies.

Our work is quoted widely in the Government’s published report.  The Thoresen Review later led to the formation of